1. Introduction

At LuxeSlover, we are committed to providing excellent customer support. This policy outlines how we handle inquiries, complaints, and assistance requests to ensure a smooth shopping experience.

2. Support Availability

Our support team is available to assist you during the following hours:

Monday to Friday: 9:00 AM – 6:00 PM (IST)

Saturday & Sunday: Limited Support

3. Contact Methods

You can reach our support team through the following channels:

Email: info@luxeslover.com

Phone: 0120-2336547

Live Chat: Available on our website

Support Ticket: Submit requests via our contact form

4. Response Time

We aim to respond to all inquiries within 24-48 hours. Response times may vary based on the complexity of the issue and the volume of requests.

5. Types of Support Provided

Our team assists with:

Order tracking and updates

Payment and billing issues

Returns, refunds, and exchanges

Product inquiries and recommendations

Website navigation and technical issues

6. Limitations of Support

While we strive to assist with all inquiries, our support team does not provide:

Assistance with third-party services or products not purchased from LuxeSlover

Technical support for devices outside of basic troubleshooting

Custom order modifications beyond our policy scope

7. Escalation Process

If your issue is not resolved satisfactorily, you may request an escalation by emailing our support team with the subject line: Escalation Request - [Your Issue].

8. Changes to Support Policy

We reserve the right to update this policy as needed. Continued use of our support services indicates acceptance of any changes.

9. Contact Us

For any support-related inquiries, please contact us at info@luxeslover.com.